Growth in Electronic Reference  

Meebo:

Jing (Free Version):

LibStats:

WIU RefTools:

http://www.meebo.com

http://www.techsmith.com/jing/free/

http://code.google.com/p/libstats/

http://goo.gl/55Exy

Literature:

Radford, Marie L., and Scott Vine. (2011).

"An Exploration of the Hybrid Reference Service Model: Keeping What Works." Pp. 79-89 in Diane Zabel, ed., Reference Reborn: Breathing New Life into Public Services Librarianship. Santa Barbara: Libraries Unlimited.

Tompson, Sara, and Catherine Quinlan. (2011).

"Reference Desk Renaissance: Connecting with Users in the Digital Age." Pp. 369-377 in Conference Papers. ACRL 2011. http://goo.gl/1vDas     (Online slidecast available at: http://goo.gl/hctJG)

Jeanne Stierman:

jd-stierman@wiu.edu
309-298-2744 ext. 4

Krista Bowers Sharpe:

ka-bowers-sharpe@wiu.edu
309-298-2785 ext. 1